Emails: Before You Hit "Send"
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Email is a vital part of business communication. According to a recent study, most employees spend at least one-third of their time at work on e-mail. Unfortunately, many employees don't know how to use e-mail well, nor do they understand the risks of using it inappropriately.
Before you hit the "Send" button, ask yourself these questions:
1. If the message is addressed to more than one person, does it really need to be? "Reply all" should be used very sparingly.
2. Am I angry? If so, save the message as a draft and return to it at least an hour later.
3. Have I re-read what I wrote to be sure it's well-written and punctuated correctly?
4. Could I better accomplish the purpose of the message with a phone call or other method of communication?
5. Am I coveri